I build the systems a business runs on.
Workflows, automation, and reporting that let a growing agency scale without the quality slipping.
I’m Head of Operations at Ampry, a marketing agency focused on lead generation for the Legal, Medical, and E-commerce sectors. I build the systems a growing agency runs on — and the reporting layer that keeps client work honest.
Off the clock I read and write: essays on literature, the gym, and getting older live in the archive below.
Own all operational aspects of the agency: workflow design, automation, hiring and onboarding systems, and the reporting layer that keeps client campaigns accountable across the Legal, Medical, and E-commerce verticals.
Architected and executed large-scale email marketing campaigns while establishing operational frameworks that increased team efficiency by 40%. Built content strategies that consistently delivered value to subscribers while holding engagement above industry standards.
Built and led a specialized team focused on Medicare insurance services. Developed training programs and compliance protocols that improved customer satisfaction scores by 35% while ensuring adherence to federal regulations.
Managed daily operations of a high-volume retail location in the Salt Lake City metropolitan area. Implemented inventory management systems and sales strategies that drove 25% year-over-year revenue growth.
Operations
- Process optimization & automation
- Performance metrics & KPIs
- Workflow design & implementation
- Operational excellence frameworks
Marketing Ops
- Email marketing automation
- Content strategy development
- Lead generation systems
- Campaign performance analysis
Leadership
- Team building & development
- Strategic planning & execution
- Cross-functional collaboration
- Change management
Project Mgmt
- Agile & Scrum methodologies
- Resource allocation
- Timeline management
- Stakeholder communication